Hospitality Supervisor

PT Dwimuria Investama Properti is seeking a Hospitality Supervisor to join our team in Jakarta Pusat. In this role, you will lead our dynamic team in delivering exceptional guest experiences. This pivotal role requires a dedicated professional to oversee daily operations across our hotel and apartment hospitality services, ensuring seamless execution of tasks and maintaining high standards of service.

As a Hospitality Supervisor, you will be responsible for managing and coordinating the activities of hospitality staff, ensuring that all guest needs are met with efficiency and professionalism. You will work closely with our front office, housekeeping, and food and beverage teams to ensure a smooth and enjoyable stay for our guests. This role offers a unique opportunity to be part of a growing company and to contribute to the success of our hospitality services.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations of hotel and apartment hospitality services.
• Manage and coordinate the activities of hospitality staff, including front desk, housekeeping, and food and beverage teams.
• Ensure all guest needs are met with efficiency and professionalism.
• Maintain high standards of service and guest satisfaction.
• Monitor and report on performance metrics to ensure operational efficiency.
• Handle guest complaints and resolve issues promptly and professionally.
• Ensure compliance with health and safety regulations.
• Develop and implement training programs for hospitality staff.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Management, or related field.
• Minimum of 3 years of experience in hospitality management or a related field.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Proficiency in using hotel management software, such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
• Knowledge of local regulations and industry standards.
• Ability to work under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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