Customer Expert - Financial Accounts (Bali, Indonesia)

Join Teleperformance, a global leader in customer experience management, as a Customer Expert - Financial Accounts in the vibrant heart of Bali! This is your opportunity to build a rewarding career in one of the world’s most sought-after destinations while making a significant impact in the financial services industry.

As a Customer Expert - Financial Accounts, you will be the voice of Teleperformance, handling inbound and outbound calls with a focus on financial accounts. Your daily tasks will include managing customer inquiries, resolving issues, and providing exceptional service. You will work with various banking and financial institutions, ensuring customer satisfaction and contributing to their success.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls related to financial accounts with a focus on banking and financial institutions.
• Manage customer inquiries and resolve issues promptly and professionally.
• Provide exceptional customer service, ensuring customer satisfaction and loyalty.
• Adhere to company policies and procedures, including quality standards and service level agreements.
• Work with various banking and financial institutions to understand their specific needs and requirements.
• Contribute to team goals and objectives, including service level agreements and quality metrics.
• Participate in training and development programs to enhance your skills and knowledge.
• Stay updated with industry trends and best practices in customer service and financial services.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the financial services industry.
• Proficient in using CRM systems, such as Salesforce or similar platforms.
• Excellent communication skills, both verbal and written, in English and Bahasa Indonesia.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Certification in customer service or related fields is a plus.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Familiarity with banking and financial products and services is a plus.

🛠️ Keahlian

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