Customer Care Tour&Travel - English Speaker

Mitracomm Ekasarana · 📍 Semarang, Jawa Tengah · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
Rp 3.800.000 – Rp 4.500.000 per month
Mitracomm Ekasarana is seeking a dedicated English Speaker to join our Customer Care Tour&Travel team in Semarang. In this role, you will be responsible for providing excellent customer service, handling inquiries, and ensuring a positive customer experience. The ideal candidate will have a strong command of the English language and a passion for travel and tourism.

📋 Tanggung Jawab Pekerjaan

Answer customer inquiries and provide information about travel packages, destinations, and services.,Assist customers in booking and making changes to their travel arrangements.,Resolve customer complaints and issues in a timely and professional manner.,Maintain accurate and up-to-date records of customer interactions and transactions.,Collaborate with other departments to ensure a seamless customer experience.,Stay informed about travel trends, promotions, and new destinations to provide valuable insights to customers.,Uphold the company's values and standards of customer service.

🎓 Kualifikasi & Syarat

Fluent in English, both written and spoken.,Previous experience in customer service, particularly in the travel and tourism industry, is a plus.,Strong communication and interpersonal skills.,Ability to work well under pressure and meet tight deadlines.,Good organizational and time management skills.,Familiarity with basic travel industry software and tools is an advantage.,Passionate about travel and eager to share knowledge and experiences with customers.

🛠️ Keahlian

Excellent written and verbal communication skills in EnglishStrong problem-solving and conflict resolution skillsAbility to work independently and as part of a teamBasic knowledge of travel industry software and toolsEnthusiasm for travel and customer service
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